Festival queue pilot (optional Queue)
Operational guide for busy festivals (for example a cultural centre): keep event info (map, programme, booths) as the priority, and treat Queue as optional. Run Queue on one pilot booth first, with a dedicated Join QR.
Related product work: Queue open defaults Off (booth settings); Join QR is available in the Dashboard when a booth queue is open.
Why optional Queue
- Staff are busy and situations change quickly — a full-floor Queue rollout often fails on day one.
- Guests still need clear booths, zones, and area map.
- A single pilot booth proves the flow (join → call → serve) with low risk.
Day-of checklist
| Step | Action | Notes |
|---|---|---|
| 1 | Confirm all booths have Queue open = Off (default) | Guests must not see Queue on non-pilot booths |
| 2 | Pick one pilot booth (staffed, one clear activity) | Prefer a booth that can call next steadily |
| 3 | On the pilot booth only: turn Queue open = On | App Manage → Booths, or Dashboard booth settings |
| 4 | Create / activate one entry activity on that booth | Name guests understand (e.g. “Try-on”) |
| 5 | Print or display the Queue Join QR | Dashboard → event → business booths → selected booth (when queue is open) |
| 6 | Keep area map / programme up to date | Higher priority than Queue for the rest of the floor |
| 7 | After the pilot: turn Queue Off again if needed | Or leave Off overnight for the next day |
How guests join the pilot
- Scan the Queue Join QR (preferred), or open the booth in the app and tap Queue / Join.
- If Bron is not installed, the web page opens first, then offers download / open app.
- Guests track their ticket under Profile → My Queue.
QR link shape (for staff verification): https://bron.events/queue-join?event=<eventId>&booth=<boothId>.
Non-pilot booths
- Leave Queue open Off.
- Guests still browse booths, map, and programme as usual.
- No Join QR for those booths (QR appears only when the booth queue is open).
Staff on the pilot booth
- Open the merchant / booth screen for the event.
- Use 큐관리 / Manage queue to call next, start, hold, or cancel.
- Hold (no-show) can auto-cancel after the activity timeout (default 5 minutes).